Welcome to Tawfero!

Tawfero is a sustainable marketplace connecting retailers with near-expiry food & beverage or household goods with consumers in the UAE.

These are the terms and conditions of the Seller Agreement (the “Agreement”) between you and Faztec FZC and its affiliates Tawfero with respect to the use of the tawfero.com Website and any mobile applications to sell your Products.

 

By completing the registration process and clicking the “Register” button, you agree to be bound by this Agreement User Terms and Conditions, Product Addition Policy and Privacy Policy, incorporated by reference into this Agreement. This Agreement will not become effective until you have activated your Seller Account and Tawfero has verified your account.

Tawfero may update this Agreement at any time. Any changes to this Agreement will be posted on this page. Once published, the new agreement will become effective immediately. By continuing to visit tawfero.com or use its services, you will be deemed to have accepted the updated agreement.

  1. Services for the seller
  • 1.1 Seller services will be provided without any charges to the sellers. Tawfero does not take any commission on orders processed through the platform. Tawfero reserves the right to change any fee to the Seller, and the Seller will be notified of any change in this matter by notice sent to the Seller’s account or email.
  • 2.1 Seller Services will have the following essential features (which may be added, modified or suspended for maintenance purposes, from time to time at Tawfero’s sole discretion):
    • Products: Allows each seller to view and edit descriptions, specifications, and images.
  • 3.1 Tawfero reserves the right to change, develop, modify or restrict the Seller Services or any related functions or applications, at any time, temporarily or permanently, without prior notice.
  • 4.1 Your eligibility to register as a seller and create your account are duly described in the Terms and Conditions mentioned.
  1. Seller’s Responsibilities
  • 1.2 You acknowledge and agree to:
    • You have full authority and authority to accept this Agreement and fulfill your obligations under this Agreement.
    • that the information and documents provided during the registration process are true, accurate, current and complete, and that you will retain and update all information and documents to keep them true, accurate, current and complete during the period of your use of your Tawfero account.
    • Allow Tawfero to add information about you or your business to our database and authorize Tawfero and our affiliates to share or use the information as described in our Privacy Policy.
    • You are solely responsible for obtaining all required licenses, authorizations and certifications for the content (as defined in the Terms) you submit, post or display.
    • the content you submit, post or offer for sale is not counterfeit or plagiarized and does not otherwise infringe any copyright, patent, trademark, trade name, trade secret or any other rights of any third party.
    • You have the right to sell the Products listed on Tawfero and the inclusion of such Products does not violate any rights of a third party (e.g., exclusive agency or distribution agreements); and
    • Neither you, your company, its directors or affiliates are subject to any commercial restrictions, penalties, or other legal restrictions of any country, international organization or jurisdiction.
  • 2.1 You also agree that the content you send, post or display:
    • true, accurate, complete and legal.
    • will not contain defamatory, threatening, harassing, obscene, explicit, offensive or otherwise objectionable information.
    • will not contain discriminatory information or promote discrimination.
    • will not violate the Product Addition Policy, Terms or any other additional agreements with Tawfero.
    • will not violate or promote any applicable laws and regulations for any activities that may violate them; and
    • It will not post any link directly or indirectly to other websites that contain content that violates the Terms.
  • 3.2 In addition, you agree to:
    • Continuing trade activities in accordance with any applicable laws and regulations.
    • conduct your business transactions with other Tawfero users in good faith.
    • continue your activities in accordance with this Agreement and any other applicable agreements.
    • Upload all required order data for each transaction to the Tawfero platform.
    • not to use Tawfero to defraud any person or entity.
    • not impersonate any person or entity and not misrepresent yourself or your affiliation with any person or entity.
    • not to copy, reproduce, download, republish, sell or distribute any information, text, images, graphics, video, audio, directories, files, databases or listings, available on or through the Tawfero Site for any purpose.
    • not subscribe to spam, phishing or spreading viruses.
    • not to use Tawfero solely to collect information about other users.
    • not use the information provided to you while making a transaction on Tawfero to solicit additional sales outside of the Tawfero Sites or Apps; and
    • Not to engage in any activities that would create liability for Tawfero.
  • 4.2 Tawfero shall have the right to remove any posting, listing, suspension or termination of any account or use of the Seller Services, if it becomes aware of a violation or suspects a violation of any of the points in clauses 2.1-2.3, or for any reason it deems appropriate. Tawfero shall not be liable for compensation or damages to the Seller.
  1. Transactions between buyers and sellers
  • Through its website and related applications, Tawfero provides a platform for buyers and sellers to buy and sell products. Tawfero does not represent buyers or sellers in any transaction and is not a party to any agreement between them.
  • Tawfero does not control and is not responsible for the quality, legality, safety, pricing, availability of the products offered for sale on tawfero.com, the ability of sellers to complete a sale or the ability of buyers to complete a purchase.
  • By using or accessing tawfero.com you accept the risk of making any transaction, as well as any related activities, such as payment, storage, shipping, and returning products.
  • Tawfero is not responsible for unsatisfactory or delayed performance, loss, damage or business interruption as a result of unavailable, damaged or undelivered products.
  •  Tawfero may voluntarily mediate or attempt to resolve any dispute or disagreement between buyers and sellers but shall not be responsible for resolving such dispute.
  • Please contact us to report any problems or violations of these Terms.

 

  1. Process transactions and pay sales proceeds

Note: This item applies to all purchases made through the Buy Now feature

Tawfero is authorized to act on your behalf only to:

  • Collect and process payments from the buyer,
  • Recover and amend your transactions,
  • Receive and retain sales proceeds from the buyer,
  • Transfer sales proceeds to your bank account, or
  • Withhold or offset sales proceeds from other sales and deduct amounts owed by you to Tawfero, or that are disputed with the buyer.
  • Tawfero is only obligated to pay sales proceeds to you when the transaction is paid by the buyer. Under no circumstances shall Tawfero be liable for any non-payment claim by the buyer.
  • Before transferring sales proceeds to you, Tawfero will deduct the following amounts:
  • Refunds to buyers for returning products or cancelling orders.
  • any dispute resolution in favour of the Buyer; and
  • Any commission, membership, logistics or other fees payable by Tawfero in accordance with this Agreement or any other agreement with Tawfero.
  • For transaction invoices uploaded to the Seller Center between the first and fifteenth of each month, Tawfero will pay the net amount due to you by the twenty-second of that month. Net proceeds for all invoices uploaded after the fifteenth day of each month will be paid by the seventh day of the following month. Proceeds will be paid to the bank account provided to Tawfero.
  • If refunds are made to the buyer in exchange for returning the products, canceling the order or as a solution to a dispute, Tawfero may:
  • reimburse any amounts payable by you to Tawfero from any sales proceeds that may be due from you; or
  • send you your invoice in the amounts due to Tawfero, which must be paid upon receipt; or
  • Obtain compensation from you through any other legal process.

If Tawfero determines that your account has been used to engage in deceptive, fraudulent or illegal activity, or to repeatedly violate this Agreement or other terms or policies, Tawfero is under no obligation to act on your behalf to obtain payment from Buyer and may permanently withhold any payments to you.

  1. Third Party Websites or Services
  • Tawfero may allow you to access third-party sites or services through hyperlinks, APIs, or other means. You should review the terms and conditions of third parties, as Tawfero does not control or monitor such sites. Tawfero shall not be liable to you for the content or use of such sites.
  • Tawfero may provide you with services from third parties, such as payment gateways, financing, delivery tools and services. These services may be subject to separate agreements between you and the service provider. In no event shall Tawfero be liable to you for your use of these services.
  • Third party services may be subject to separate fees. You will be notified of such charges prior to performing the Services.
  1. Responsibility
  • The services provided by Tawfero, and the products offered on tawfero.com are provided “as is”, “as available” and “with all defects”, and any and all warranties are excluded.
  • You agree to defend  Tawfero and  our affiliates, directors, officers and employees against any and all third party losses, claims and liabilities (including legal costs) that may result from (a) your breach of these Terms or applicable laws; (b) your use of the tawfero.com  Site or Services (or Third Party Services or Sites offered through Tawfero);(c) your Products, including offering, selling, refunding, cancellation, returns or modifications; or (d) actual or alleged breach of any representations you have made. You agree to indemnify Tawfero in full for such losses.
  • Tawfero has the right to control any legal matter subject to the above clause.
  • Tawfero shall not be liable for any consequential, indirect, punitive or incidental damages (including but not limited to damages for loss of profits, savings, business interruption, or loss of information), resulting from your use of the Tawfero.com Site or any other third-party services provided through tawfero.
  • Notwithstanding the above terms, the aggregate liability of Tawfero or our employees, agents, affiliates, or representatives for any or all of your claims during any calendar year is limited to AED 100.
  • The above clauses will apply whether or not Tawfero has been notified or should have been aware of the possibility of any losses.
  1. Cooperation with the authorities
  • Tawfero has the right to cooperate fully with regulatory government or law enforcement authorities in investigating any suspected criminal or civil wrongdoing. Tawfero may disclose the identity of a user tawfero.com, as permitted by applicable laws and policies. Tawfero will not be liable for damages resulting from the disclosure of such information, and you agree not to bring any claim related to such disclosure against Tawfero.
  1. Term of Agreement and Terms of Termination
  • The term of this Agreement will commence on the date of verification of your registration for the Seller Services and continue until terminated by Tawfero at your request by contacting Tawfero Company. Tawfero may terminate or suspend this Agreement or the Vendor Services for any reason at any time.  You may terminate this Agreement or any commercial service for any reason at any time by closing your Seller Account.
  1. Force Majeure
  • Neither you nor Tawfero shall be liable for failure to fulfill any obligation under these Terms as a result of circumstances beyond the reasonable control of either party, such as natural disasters, epidemics or wars.